المجلة الدولية لنشر البحوث والدراسات

International Journal of Research and Studies Publishing

المجلة الدولية لنشر البحوث والدراسات
القائمة الرئيسية

Impact of Applying Total Quality Management on Medical Services Quality (An Empirical Study on Saudi Arabia Hospitals)

By: Wedd Saud Bahha (1), Dr. Nadin Fahad Al Madani (2), Dr. Lamya Abdulaziz Alsaadi (3)

MBA, Jeddah International College, Saudi Arabia (1)
Assistant professor, Tourism and Travel Department, Jeddah International College, Saudi Arabia (2)
Assistant professor, Business Department, Jeddah International College, Saudi Arabia (3)


Abstract:

This study investigates the impact of applying total quality management on the quality of medical services at Saudi Arabian Hospitals. The purpose of this research is motivated by a descriptive research design to describe the impact of applying total quality management on medical services quality at Saudi Arabian hospitals using qualitative data. The sample size around 100 respondents. This study uses a simple linear regression model to examines the relationship between the role of applying total quality management and medical services quality. The results of the regression model demonstrated that there was a significant relationship between applying total quality management and medical services quality. The study revealed a high level of total quality management used for medical services quality; the quality of the medical services was high; the levels of total quality standards usage due to training as one of the dimensions of total quality were high; the levels of the total quality standards' usage due to responsiveness as one of the dimensions of total quality were high; the levels of the total quality standards' usage due to safety as one of the dimensions of total quality on the quality were high. Based on the study's findings, the study recommends to train the administrative teams in hospitals well, including practical methods for applying total quality standards, to reach the optimal level of quality of services that the hospital provides to patients at all times. And work to benefit from the experiences of developed countries in the areas of applying total quality standards and monitoring and follow-up software.


Keywords:

Quality management, medical services, Hospitals, Quality standards, medical services

DOI

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About the Authors

MBA, Jeddah International College, Saudi Arabia (1)
Assistant professor, Tourism and Travel Department, Jeddah International College, Saudi Arabia (2)
Assistant professor, Business Department, Jeddah International College, Saudi Arabia (3)

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