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ثانيا ـ الدوريات:
12. د. أحمد عقاد جاوٌش، (2000). إدارة الجودة الـشـاملة والتدرٌب، مجلة إدارة الأعمــال، القاهـرة 89، ص ص16 – 17.
13. د. جمال محمد ضانه، (2015). جودة الخدمة وأثرها على رضا الزبائن، مجلة دراسات الاقتصـاد والأعمال،1(ص 190).
14. جابلونـــــسكي. جوزيـــــف. (2000). إدارة الجـــــودة الـــــشاملة، تطبيـــق إدارة الجـــودة الـــشاملة: نظـــرة عامـــة، جــــ2 تعريب عبدالفتاح السيد النعماني، مركز الخبرات المهنية لـلإدارة "بميـك " الجيـزة، القاهرة.
هي منظمة دولية مكونة من مجموعة من البلدان المتقدمة التي تقبل مبادئ الديمقراطية التمثيلية واقتصاد السوق الحر. نشأت في سنة 1984 عن منظمة التعاون الاقتصادي الأوروبي العملية التي يتزعمها الفرنسي روبير مار جولين، للمساعدة على إدارة خطة مارشال لإعادة ‘عمار أوروبا بعد الحرب العالمية الثانية. وبعد فترة تم توسيعها لتشمل عضويتها بلدان غير أوروبية، وفي سنة 1984 تم إصلاحها لكي تكون منظمة التعاون والتنمية الاقتصادية. ) ب للعضوية (
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