المجلة الدولية لنشر البحوث والدراسات

International Journal of Research and Studies Publishing

المجلة الدولية لنشر البحوث والدراسات
القائمة الرئيسية

Role of Human Resource Planning in Improving the Quality of Health Care Centers’ Services (An Analytical Study of Health Care Centers in the Eastern Province of Kingdom of Saudi Arabia)

By: Dr. Fawzia Adam Yousif Omer (1), Dr. Thillaisundaram A/L Arumugam (2)

DBA, Lincoln University College, Malaysia (1)
PhD, Lincoln University College, Malaysia (2)


Abstract:

This study explores the role of human resource planning in improving the quality of health care centers’ services and the factors that affect the ability of health centers in the Eastern Province to plan human resources that ensure high quality of health services from the point of view of their employees. The study found that some of the main factors include a lack of enthusiasm for change among workers, insufficient attention to human resource planning, and a lack of periodic follow-up to improve and develop services. The study aimed to examine the impact of human resources planning on health service quality in health care centers. Researchers wanted to know if there was a correlation between the two variables and, if so, what the most important results were. The study used a quantitative research design. The data was collected through questionnaires distributed to employees of health care centers in the Eastern Province. A total of 200 questionnaires were completed and returned. The data were analyzed using SPSS software. The study found a positive correlation between human resources planning and increased investment in employee capabilities and skills development in health care centers. In light of the study findings, the researcher recommends the need to develop long-term plans for human resources, with the need for the heads of departments and departments to participate in their development and pay attention to internal and external training.


Keywords:

Human resource, Quality, Health care, Public Sector, Health system, Health service

DOI

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About the Authors

DBA, Lincoln University College, Malaysia (1)
PhD, Lincoln University College, Malaysia (2)

References

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المجلة الدولية لنشر البحوث والدراسات

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